Connect to your computer over the Internet to solve your PC problem quickly and easily. Our goal is timely and effective help with all of your computing needs. Professionals are available 24x7 by phone, on line, on site or at a store. Our remotely controlled software allows our Solutions Engineers to diagnose and resolve your PC problem online. They can operate your keyboard and mouse to resolve your problem while you watch from the comfort of your home or office.
1. NETWORKING AND INTERNET
A. NETWORKING CONSULTATION
Find out what it takes to connect your home or office before you even make a purchase. Plus, we’ll apply the cost of consultation towards your future whole home networking installation.
We will:
- Survey your networking needs
- Explain the benefits of networking your existing hardware
- Recommend products
- Estimate additional services or hardware required
- Provide you with a written consultation detailing your setup
B. BASIC NETWORK INSTALLATION
Work securely from anywhere in your network, while sharing the Internet and files between computers and printers.
We will:
- Install and configure wired/wireless routers (drivers & adapters)
- Install and configure multiple devices
- Connect an existing functional Internet connection to the router
- Setup of wireless encryption for a wireless network (WEP 64-bit minimum)
- Configure file sharing of directories between computers
- Configure printer sharing of existing and functional
- non-multifunction printer between computers
- Test computer for proper network functionality.
C. NETWORK TROUBLESHOOTING AND REPAIR
We will:
- Uncover why your network isn’t working properly
- Troubleshoot and repair your network connection
D. WIRELESS SECURITY SETUP
About 80% of wireless networks are not secure. We’ll make sure yours is.
We will:
- Enable wireless encryption on an existing computer network
- Examine computers for security vulnerability
- Provide estimate for recommended security services
E. ISP SETUP & TROUBLESHOOTING
Having problems connecting to your current high-speed or dial-up service or just want to save time setting up a new subscription?
We will:
- Set up your broadband/cable or dial-up Internet connection using your existing subscription
- Install your modem or wired ethernet adapter and software
- Setup one login and email account
- If you’re already setup, determine what’s causing your connection problem
- Make sure you can connect to the Internet
F. ADD DEVICE TO EXISTING NETWORK
We will setup devices to an existing wired/wireless network.
Devices include:
Computer,
Access point
2. SETUP AND SECURITY
A. COMPUTER SETUP
Let us deliver your computer and set it up for you.
We will:
- Stay as long as it takes to ensure your system is running properly
- Get you connected to the Internet
- Perform a Network Security Check to keep your files safe
B. BASIC SECURITY
Maximize your computer's performance with more than 100 enhancements.
We will:
- Personalize your computer to your needs
- Remove all unnecessary clutter
- Install critical updates
- Install security and privacy software to ward off viruses and spyware
C. VIRUS AND SPYWARE SCANNING
Maximize your computer's performance with more than 100 enhancements.
We will:
- Personalize your computer to your needs
- Remove all unnecessary clutter
- Install critical updates
- Install security and privacy software to ward off viruses and spyware
- Create a restore CD
D. PREMIUM SECURITY
Maximize your computer's performance with more than 100 enhancements.
We will:
- Personalize your computer to your needs
- Remove all unnecessary clutter
- Install critical updates
- Install security and privacy software to ward off viruses and spyware
- Create a restore CD
- Install parental control software included with purchase
3. REPAIR AND UPGRADE
A. ADVANCED DIAGNOSTIC & REPAIR
We will:
- Find the cause of crashes, lockups, unusual slowness, or Internet problems
- Repair any operating system issues
- Remove all viruses and spyware
- Install critical updates
- Perform optimization for faster computer speed and better performance
- Make sure your computer is operating properly
- Provide estimate for recommended hardware repairs or upgrades if needed
B. SOFTWARE INSTALL & TROUBLESHOOTING
Get help with your productivity software issues online or over the phone.
We will:
- Repair, troubleshoot or install one software title, such as Word, Excel, Quicken, Photoshop, Outlook
- Install all critical updates for software
- Import up to 100 MB of data into the application if upgrading
- Properly configure the software setting
- Make sure your software is running properly
C. DIAGNOSTIC
We will determine why your computer is acting up and root out the problem through a series of system checks and diagnostics. Once the riddle is solved, we'll advise you on the best course of action to get your computer back in shape
D. COMPUTER OPTIMIZATION
Your computer is a finely tuned machine that needs regular maintenance to keep it running and in good working order. Our optimization service includes over 100 system tweaks that will shorten your computer's boot time, delete unwanted files and remove unnecessary background processes. Agents will bring your system up to speed with the most recent updates
E. HARDWARE INSTALL
Agents can install any internal or external hardware device onto your desktop or laptop. We’ll also install the corresponding software and configure the device to your needs.
Examples include:
Graphic/video card memory
Hard drive
Optical drive
MP3 player
Scanner
Printer
G. SOFTWARE INSTALL
From a tax preparation program to a garden design program—Geek Squad will install any utility or productivity software that you have purchased.
H. SOFTWARE SUITE INSTALL
We will:
- Repair, troubleshoot or install one software suite that you have purchased (e.g., Microsoft
- Office, Norton Internet Security, etc.)
- Install all critical updates
- Import up to 100 MB of data into the application, if upgrading
- Configure the software to your needs
- Make sure your software runs properly
I. OPERATING SYSTEM INSTALL
We will:
- Install the version of Windows operating system
- Install all critical updates
- Install any drivers required
- Configure the software to your needs
- Make sure your system runs properly
J. RESTORE CD CREATION
Most new computers don’t come with the restore copy of your new system on the hard drive. Make sure you have a back up in case your hard drive dies. Enlist an Agent to do it for you. We’ll provide the CDs, but the system must have existing software installed.
4. PROTECT AND SAVE
A. ONE TIME DATA BACKUP
Save secure copies of your computer's files in case of a severe crash. We’ll copy up to 9.4 GB of your important data to CD, DVD or external hard drive. Unlimited backup is also available.
B. AUTOMATED DATA BACKUP
Have your computer set to automatically backup your important data.
We will:
Connect your existing external hard drive to your computer
Install software and drivers
Verify that the drivers are functional
Set up operating system software for network system access and data
Configure your computer to routinely back up your files
C. CLEAN AND REMOVE
Resell or donate your computer with confidence after we remove all your confidential files and information from the hard drive. Don't give away your confidential information.
5. DATA RECOVERY
A. DATA RECOVERY LEAVEL 1
Recover your accidentally deleted data from a working hard drive. We will transfer all files from the damaged source onto a CD, DVD or external hard drive. Hardware is not included.
B. DATA RECOVERY LEVEL 2
Recover your data from a failing hard drive. We will transfer all files from the damaged source onto a CD, DVD or external hard drive. Hardware is not included.
C. DATA RECOVERY LEVEL 3
Recover your data from a severely damaged hard drive. We will transfer all files from the damaged source onto a CD, DVD or external hard drive. Hardware is not included.
D. MP3 SETUP AND TRAINING
Take your music library online. Have an agent set up your new MP3 player on your computer. You just need a high-speed Internet connection.
Use your MP3 player
Copy your CDs onto the computer
Burn your own CDs
Transfer music to your MP3 player
Organize your new music library
6. PERIPHERAL SETUP
A. ELECTRONIC DEVICE SETUP
Need help connecting something to your computer? This service is the quick and painless way to install your printer, camera or other digital device correctly. You just need a high-speed Internet connection.
We will:
Guide you through the connection, step by step, over the phone or online
Help you configure your device settings properly
7. SYSTEM TUNING, AND VIRUS AND SPYWARE SCANNING
A. ADVANCE DIAGNOSTIC, REPAIR & PREVENTION
An Agent will:
- Find the cause of crashes, lockups, unusual slowness, or Internet problems
- Repair any operating system issues
- Remove all viruses and spyware
- Install critical updates
- Perform optimization for faster computer speed and better performance
- Install security and privacy software to keep your computer protected
- Make sure your computer is operating properly
- Provide estimate for recommended hardware repairs or upgrades if needed
8. ONLINE DATA BACKUP
Our online data backup service lets you transfer and back up your important files to our secure online server via a high-speed Internet connection.
AUTOMATIC
Backup is automatic, so you never have to think about it
EASY
Simply decide which files you want to back up; we'll do the rest
Use your password to access your files from anywhere
Share large files easily, without clogging up e-mail accounts
SECURE
We use military-grade encryption, the same kind used by most financial institutions
Files are stored off site, so your data is protected from theft, fire, flood, or other natural disaster
Redundant data centers store your information in two different locations for even greater security
This automated service copies the files you chose (up to 25 GB) to our secure, remote server via your high-speed Internet connection. The annual subscription let’s you choose the frequency and time of your backups.
9. ONLINE TRAINING PACKAGES
A. ONE-HOUR TRAINING
W e offer hour-long on-line personal training sessions. Choose your topic and learn at your own pace — right there at your own computer. Though, we won’t give away any of our proprietary information.
Tutorial examples include:
Software
Basic PC skills
B. TWO HOUR TRAINING
We will make sure all of your questions are answered — through a two-hour on line training.
Tutorial examples include:
Software
Basic PC skills
Digital imaging
Digital video
Digital music
